Return Policy
Return Period
We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the purchased product, you can apply for a return within 30 days from the date of receipt of the product. Please ensure that the product is unused, undamaged, and retains all original packaging, labels and accessories.
Return Process
Apply for a return: Please contact our customer service and submit the product you want to return and the purchase order details to the customer, stating the reason for your return.
Return Authorization: We will review your return application after receiving it. If it is within the scope of return, we will email you a return authorization number and detailed return instructions. If it is not within the scope of return, we will have the right to reject your return request and give an explanation.
Returning the product: Please send the product back to us along with all original packaging, labels and accessories according to the instructions provided. Please make sure to use a reliable mailing service and keep the mailing receipt for reference.
Return processing: We will inspect the returned product after receiving it. Once it is confirmed that the product meets the return conditions, we will initiate the refund process.
Refund Information
Refund Method: Refunds will be made to your original payment method. If you used a credit or debit card, the refund will be returned to the original card.
Refund Time: Refunds will be processed within 3-5 business days after we confirm receipt and inspection of the returned goods. Please note that the time it takes for the refund to arrive may vary depending on the bank or payment service provider.
Notes
Return Fees: Unless there is a quality problem with the product or we sent the wrong product, the return shipping fee will be borne by you.
Non-Returnable Items: For hygiene and safety reasons, some items may not be eligible for returns. Please read the return instructions on the product detail page carefully before purchasing.
Damaged or Defective Items: If the item you received is damaged during shipping or has a manufacturing defect, please contact our customer service team immediately and we will provide you with a solution.
Contact Us
If you have any questions about our return policy or need help processing a return, please contact our customer service team.
We appreciate your understanding and cooperation and are committed to providing you with the best shopping experience.